If you have not received your purchased item for a while, it’s probably because:
There might be a delay in delivering purchased item. So, wait a while and restart the app and check if purchased item is delivered.
Otherwise, please contact our customer support with your 9 digits Xsolla transaction number ready to receive faster response from the support.
https://helpitu.aquuuacasino.com/hc/en-us/requests/new